I have recently switched from a blackberry to an iPhone 4S and I must admit that I really enjoy using the latest Apple smartphone. On 16th March, at about 7pm, I walked in the Apple store 'White City' in London which had still a good amount of new iPads in stock. I decided to go ahead and entrust Apple once more with my very first purchase of a tablet. Please note that I am not an Apple enthusiast by any means, and I still enjoy my laptop PC at home.
I installed a fair amount of iPhone and iPad apps on my devices in order to keep abreast of any new updates and spot any major, ideally innovative, enhancements. I aim to post regular updates on the Visible Banking blog.
Please find my list of updated apps between 19-25 March 2012.
Continue reading "iOS Weekly - Updated iPhone and iPad Apps in Financial Services [25 Mar 2012]" »
Introducing the 'Voice of the Customer' Series on Visible Banking
REDIRECTING TO VISIBLEBANKING.COM
As I mentioned in my first published book, 'customer experience without borders: a practical guide to social media in financial services', if it is important to have a good vision and identify the key trends in digital innovation and engagement, it is critical to do the basics well. You must spend as much time as needed to learn and understand the leading social media channels like facebook, twitter, blogs or youtube, make sure to do a good job publishing relevant, highly visible, content and engage with your communities.
Continue reading "Introducing the 'Voice of the Customer' Series on Visible Banking" »
Posted by Christophe on March 19, 2012 in Customer comments, Customers, Facebook, Transparency, Twitter, VBVOC | Permalink | Comments (0) | TrackBack (0)
Tags: banking, customer, customers, digital, engagement, expectations, facebook, feedback, financialservices, guests, innovation, insurance, reviews, socialmedia, transparency, twitter, visiblebanking, voc