VB Facebook Flash #6 - Garanti Bank's Next Gen Online Banking, American Family's Fan of the Week on Facebook, FNB's CEO on Social Media, and More...

Since I have created my Visible Banking page on facebook, I've always tried to find the best way to REWARD my fans, or shall I say now "the community of facebook users who like my page": from the get go, I made sure to post most of my recent video interviews or video reviews on facebook first (and only a few days or weeks later on dailymotion or youtube). Please note that my new videos (comments & interviews) are available on the VB page first.
 
Indeed I believe there is limited value using a facebook page as a mere carbon copy of one's twitter account or blog. I also don't want noise on my blog and limitate the number of short frequent posts with my initial comments and reactions on new social media initiatives.
 
This is the reason why I started to post short wall posts on regular basis. I invite facebook users interested in social media in banking, financial services and insurance, to like my page to keep track of my updates. Once in a while, I will also publish a post listing my recent comments on facebook in my new Visible Banking Facebook Flash series. I hope you will enjoy reading those posts. 
 
Please do not hesitate to share your feedback, like and comment those posts on facebook, and help me improve the format of this series.

Facebook Flash #6
Please find below an extract of my comments and initial thoughts on some recent social media initiatives in banking, financial services and insurance. I invite you to read the full articles on facebook.

BBVA Compass' Facebook promotion in the street
I love this photo which demonstrates how committed BBVA Compass is to become one of the most engaging financial brands online in the US (I shot this picture on 5 Dec in Austin Texas)...

ASB Bank's Facebook Virtual Branch 2.0
I must admit that my expectations for this relaunch are high. I hope they took into account and implemented some of my recommendations to make the service even more engaging, efficient, and viral...

Michael Jordaan, First National Bank's CEO, on social media
Congratulations to Michael Jordaan, the CEO of First National Bank (FNB) in South Africa, who made the cover of Fin Week on the topic of social media! Like Peter Aceto, President & CEO at ING Direct Canada, Michael uses twitter and believes in social...

American Family's Fan of the Week on Facebook
American Family shows us a great example of reward on facebook: their profile photo includes the photo of their "Fan of the Week". Simple. Brilliant. It is a great way to connect with their clients and employees...

Credit Agricole Tookam.com's Clever Chat Export Feature on Facebook
Have you heard abt TooKam.com (@TooKam_)? I invite you to check their clever export feature on their #facebook chat (cf pic). It is a good feature for the user to keep track of the conversation, and an excellent non-intrusive way for the bank to capture email addresses...

Video Interview with BBVA's Chief Mobility Officer
I invite you to watch the short interview I shot with Jose Antonio Gallego, Social Media Manager, and Jose Manuel Villa, Chief Mobility Officer, during my trip to Madrid last month. Jose Manuel talked me through BBVA's popular iPhone app which is about to go transactional with its 2nd generation to be released within the next few weeks...

Visible Banking Twitter Watch - May 2011
Now tracking 1,430 twitter accounts in 70 countries: 1.7m followers, 1.1m tweets, 50 verified... #banking #insurance You are thinking of starting using twitter or you would like ot take your existing twitter presence to the next level?...

Garanti Bank Launches its Next Generation Online Banking
Last week Turkey's Garanti Bank (@Garanti) launched their Next Gen Online Banking platform, the first milestone for "Garanti Direct". Through this platform, besides the financial transactions, the customers will gain more control over their finances by using the different modules provided to them...
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
 
So please don't hesitate to call me (0044 7736 446 357), send me an email ([email protected]), or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, customer reviews, social media & social commerce in banking, financial services and insurance.
  
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Recent articles from the Visible Banking blog
* Visible Banking Directory: Social Media in Financial Services
* Capturing & Fully Leveraging the Voice Of the Customer (VOC)
* 10-Step Strategy to Sail Through a Crisis Thanks to Social Media
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)

#20 Articles (1-13 February 2011) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous news articles on social media in banking, financial services and insurance.
 
Please find below 20 blog posts and articles you shouldn't miss in February. 
 
BANKING
Social Media - Risk & Guidelines
* List of Social Media User Policies & Moderation Guidelines in Banking, Financial Services, Insurance (on Visible Banking)
* Bank’s Social Media Policy Says Snitch & Spy on Your Friends or You’re Fired (on The Financial Brand)
* Commonwealth Bank Employees get busy! (by Jim)

Personal Financial Management
* American Express Now Offers Basic PFM Functions (by Jim Bruene)
* Why are there so many PFM demo's? (by Chris Skinner)
* Visa joins PFM bandwagon with new spend management tool (on Finextra)
* Lloyds TSB makes PFM move (on Finextra)

Strategy & Innovation
* Guest Post #5 - From Israel, Bank Leumi's Social Media Strategy (by Gidi Dorevitch)
* The new customer interface: Virtualization and Digital Relationship (by Brett King)
* Social Media ROI vs. ROA: Put Your Money Where Your Word-of-Mouth Is (by Ron Shevlin)
* Study Shows Social Media Sentiment Towards Banks Turns Positive (on The Financial Brand)
* Is Social Brand Engagement the new barometer for Trust? (by Jamie Anderson)
* Innovation differs at banks and start-ups: it all comes from principles of financial success (by Daniel Gusev)

Events
* Finovate Europe 2011: Top Demoing Companies, Pictures and Videos (on Visible Banking)
* FinovateEurope 2011 Guide Available (by Jim Bruene)
* Welcome to the newest members of the Social Media Business Council: PNC Financial Services, Zurich Insurance Company (on gasdepal)
 
Mobile & iPad
* SEB launches iPad app for institutional clients (on Finextra)
  
FINANCIAL SERVICES & INVESTMENT
* A Lite Analysis Of Mutual Fund Firms ‘Getting Hip’ To Social Media (by Pat Allen)

INSURANCE
* Beware: Insurance companies are watching you on Facebook, Twitter (by Kevin Lyons)
* How Insurance Industry Leaders are Using Social Media (on Hurddat Social Media)
      
Related articles on Visible-Banking.com
* Previous Weekly News
* Twitter Activities covered on Visible Banking
* Facebook Activities covered on Visible Banking
* 2010's Top 10 Most Liked Financial Institutions on Facebook
* 2010's Top 10 Most Followed Financial Institutions on Twitter
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)

VB Facebook Flash #5 - CEOs & Content Strategy on Twitter, Societe Generale's Citizen Act Smart Registration, Egg's Low Key SM Contest, and More...

Share|

Since I have created my Visible Banking page on facebook, I've always tried to find the best way to REWARD my fans, or shall I say now "the community of facebook users who like my page": from the get go, I made sure to post most of my recent video interviews or video reviews on facebook first (and only a few days or weeks later on dailymotion or youtube). Please note that my new videos (comments & interviews) are available on the VB page first.
 
Indeed I believe there is limited value using a facebook page as a mere carbon copy of one's twitter account or blog. I also don't want noise on my blog and limitate the number of short frequent posts with my initial comments and reactions on new social media initiatives.
 
This is the reason why I started to post short wall posts on regular basis. I invite facebook users interested in social media in banking, financial services and insurance, to like my page to keep track of my updates. Once in a while, I will also publish a post listing my recent comments on facebook in my new Visible Banking Facebook Flash series. I hope you will enjoy reading those posts. 
 
Please do not hesitate to share your feedback and help me improve the format of this new series.

Facebook Flash #5
Please find below an extract of my comments and initial thoughts on some recent social media initiatives in banking, financial services and insurance. I invite you to read the full articles on facebook.
  
Study: 64% of CEOs at the world's 50 largest companies have no social... media presence and only 8% have Twitter accounts.
I found out about the article on Peter Aceto's twitter feed (@CEO_INGDIRECT). Peter is mentioned in the article. (...)
Even though it makes sense that so few CEOs own a twitter account, the lack of time can't be the real reason behind this fact. Indeed twitter is surely the most convenient, and less time consuming way, for Senior Executives to express themselves and leverage social media.
 
Barclays Customers in France: How Valuable Do You Find 'le Cercle Premier'?
(... ) The site is totally closed, even the blog section, which minimizes the impact of the initiative on the SEO level. I am keen to find out more abou...t the content (from the Barclays team and their customers) and the conversations taking place on the service... I am looking forward to your input!

Smart: Societe Generale Rewards Early Registrations to its Citizen Act Business Game
I spotted a tweet from Soci...ete Generale: @citizenact Hi everyone! You still have 3 weeks to register to CITIZEN ACT, but the sooner you register, the more bonus points. (...)
This is an excellent idea. You want to drive the number of early registrations up? Find the right incentive! I invite you to check SocGen's scoring system.

How many UK residents knew about Egg Card's twitter contest?
I wonder how many people in the UK were aware of this twitter contest by Egg, which by the way ends on Monday 15 November? (...)
I am concerned with the limited chance of success of this particular contest. Indeed, I couldn't find any mention of it on Egg's website. Banks can launch the best social media initiatives, but if they don't promote them, they shouldn't expect a huge amount of contribution.

After a successful campaign on facebook, Standard Chartered UAE decided to try a more traditionnal digital approach
Earlier this year, Standard Chartered UAE launched a successful campaign on Facebook meant to drive adoption and usage of online banking, and increase the size of their fan base on facebook. (...)
The bank launched a similar campaign, but this time in a more traditional way without leveraging social media and their popular facebook page which has just reached the 12,000 fan mark... Even though facebook campaigns require a bit more dedication, they guarantee a good amount of buzz online and contribute to refreshing the brand, positioning the bank as more innovative than its competitors.

What's Important on Twitter? The Quality (Syntax, Frequency, Call to Action) of your Tweets!
First of all, let's not be hypocretical here. It is true that I always urge you, financial institutions, to start embracing social media asap and launch an official presence, even if you are inactive. But you need to understand the tools and how people will pick on your content / tweets in that case. (...)
Let's take a step back. How come the good tweeps out there wouldn't like a content they are not even aware of? One of the first questions should be: what is our goal with this account? What do we want to say on twitter? And equally importantly, who do we want to connect with?...

Visible Banking: Benchmarking Social Media in Banking, Financial Services, Insurance
Tracking over 2,400 initiatives on twitter, facebook, youtube, blogs in 65+ countries.
 
I am keen to talk to you about twitter, facebook, customer reviews, social media & social commerce in banking, financial services, and insurance.
 
Don't hesitate to call me (0044 7736 446 357), send me an email ([email protected]), or DM me (@Visible_Banking).
 
Related Articles on Visible-Banking.com
* Facebook Activities covered on Visible Banking
* FB Flash #1 - Webank's "online dal 1999", UBank's Facebook Page Promotion, Chubb Insurance's Crowdsourced Innovation Event on Social Media Risk, and More...
* FB Flash #2 - Progressive Insurance's Moderation Process, Citi Believes in Twitter, Evolution of Civic Banking in Spain: Banca Civica, Video Interviews, BNP Paribas, and More...
* FB Flash #3 - Content Strategy, Detractors on Twitter, American Express = Smart, Social Media = Don't Think Campaign!
* FB Flash #4 - Automated Job Push on Twitter, Facebook Page Moderation & Promotion by BNP Paribas and Credit Cooperatif
* Visible Banking Directory: Social Media in Financial Services

#14 Links (11-19 Dec 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 18 posts on social media in banking, financial services and insurance, published between 05-11Dec.
  
Please find below 14 blog posts and articles from last week you shouldn't miss. 

BANKING 
Twitter
* Top 10 Most Followed Financial Institutions on Twitter in December 2010 (Visible Banking)
Contests
* Standard Chartered UAE Launches 'Go The Distance' to Capture Emotional Stories (Visible Banking)
* Avatar Star Search: Create a Character for Bank’s Next TV Ad (the Financial Brand)
Mobile
* 2010 Saw 40-Fold Growth in the Number of Financial Institution iPhone Apps (by Jim Bruene, Netbanker)
Social Media
* Social Media and Information Security (by Jesse Torres)
* Firing An Employee Bad Mouthing the Company on Social Media? Better Think Twice (by Jesse Torres)
* Are Consumer Ready to 'Friend' Financial Firms
* Slides - Banking on Social Media (by Infosys)
 
ONLINE FINANCE - START UPS & SOLUTION PROVIDERS
* Lending Club & Perkstreet Financial Launch the 'Shred Your Credit Card Day' Video Contest (Visible Banking)
* Extreme PFM: Bundle Launches Restaurant Recommender and Move-O-Matic (by Jim Bruene, Netbanker)
  
INSURANCE
* TENCon Panel: Carriers Embrace Social Media to Engage Agents, Consumers
* How to Find Prospects And Close Business Using LinkedIn (by Jon Scanton)
* Northwestern Mutual Beefs Up Social Media (by Tanya Irwin)

OUTSIDE BANKING
* Ninety-Four Percent of Companies Not Yet Using Social Media for Customer Feedback
 
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in Dec 10
* Top 10 Most Liked Financial Institutions on Facebook in Oct 10
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

#18 Links (06-11 Dec 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 14 posts on social media in banking, financial services and insurance, published between 29Nov-04Dec.
  
Please find below 18 blog posts and articles from last week you shouldn't miss. 

BANKING 
Twitter
* Citi's tweetup in NYC: over 100 participants (Visible Banking)
Facebook
* Top 10 Most Liked Financial Institutions on Facebook in December (Visible Banking)
Interviews
* Kasikornbank & Social Media - KBank Live on Facebook & Twitter (Visible Banking)
* Danske Bank - Thomas Heilskov, Head of Social Media (Visible Banking)
Personal Finance Management
* Wells Fargo Launches Much-Needed Personal Finance Tool: ATM Cash Tracker (by Jim Bruene, Netbanker)
Social Media
* FORUM Credit Union gives maximum exposure to social media on its homepage (Visible Banking)
* Expectation of Privacy and the Social Media Policy (Social Media and Banking)
* Consumers who use social media are more engaged (PNT)
* Customers Want to Friend Their Banks In Social Media (by Penny Crosman, Bank Systems & Technology)
* Banning Social Media in the Workplace (by Kevin Lynch)
* 11% of Consumers Have a Social Media Connection with Their Bank? No Way… (Financial Brand)
* Banks just starting to get social media (by Chris Skinner)

ONLINE FINANCE - START UPS & SOLUTION PROVIDERS
* FinovateEurope 2011 Demo Companies Revealed (by Eric Mattson, Finovate)

FINANCIAL SERVICES & INVESTMENT
* Twitter-powered Advisors Take On Vanguard, Claim A Victory (by Pat Allen, Rock the Boat Marketing)
* Braucht Investmentbanking Social Media oder das ipad? (by Boris Janek, Electrouncle)
 
INSURANCE
* Insurers Underestimate the Social Media Opportunity (by Anthony O'Donnell, Insurance Technology)
* New York Life Launches Agent Social Media Capabilities (by Anthony O'Donnell, Insurance Technology)
* What Not To Post On Twitter (by Paul Jones, Forbes.com)
 
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in Dec 10
* Top 10 Most Liked Financial Institutions on Facebook in Oct 10
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

#14 Links (29 Nov - 05 Dec 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 15 posts on social media in banking, financial services and insurance, published between 22-28 Nov.
  
Please find below 14 blog posts and articles from last week you shouldn't miss. 
 
BANKING
Interviews
* Interview Rabobank & Social Media - Robert Lommers, Online Communication Specialist (Visible Banking)
Contests
* Out of the Inbox: Cascade Bank Drives Customers to Branch with One-Day iPad Giveaway (Netbanker)
Foursquare
* Credit Union Launches ‘Check In for Charity’ Social Media Drive (the Financial Brand)
Social Media
* Sberbank makes its move into the  social media domain. And it's a big one (by Daniel Gusev)
* The Two Most Important Marketing Questions For 2011 (by Ron Shevlin)
* Sustainable Social Media Strategies for Retail and Corporate Banking (by Nishith Gupta)
* Banks, poor customer service and social media management (by Barrie Neil)
* 5 Ways Financial Institutions Can Use Social Media* (the Financial Brand)
* Banks using social media to engage, retain customers (Bankrate)
 
ONLINE FINANCE - START UPS & SOLUTION PROVIDERS
* GoalMine Launches Gift-Card-Based Social Savings Program (Finovate)
 
INSURANCE
* iMingle (TM) Launches as the First Insurance Provider for the i Generation (PR Web)
* Protect Your Company With A Social Networking Insurance Policy (Successful Financial Strategy)
* Social Media for Life Carriers - a fad or a disruptive force (by Sourabh Chatterjee)
* Malpractice Insurance Brokerage To Build Social Media Presence (Stock Markets Review)
   
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in November 2010
* Top 10 Most Liked Financial Institutions on Facebook in October 2010
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

#15 Links (22-28 Nov 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 24 posts on social media in banking, financial services and insurance, published between 15-21 Nov.
  
Please find below 15 blog posts and articles from last week you shouldn't miss. 

BANKING
Twitter
* List of Banking - Financial Services - Insurance Senior Executives on Twitter
* Taking twitter to the next level: ask your customers to answer questions from your prospects! (about perk street)
Facebook
* 10 Reasons for the Success of the American Express 'Small Business Saturday' Facebook Page
Interviews
* Interview SEB - Hakan Aldrin, Managing Director at theBenche.com
* Interview ASB Bank & Social Media - Simone McCallum & Michael Ramsay
* Interview with Katherine Liew, the Winner of Standard Chartered's 'the World's Coolest Intern'
* Interview Rabobank - Robert Lommers, Online Communication Specialist (teaser)
Online Communities
* Latest stats from 'le Cercle Premier', Barclays Bank France's online community for Premier customers
Mobile / Foursquare
* Circle Bank invites its clients to use foursquare (on twitter)
Social Media
* Financial services in the times of Social Web (by Daniel Gusev)
* Social Media is starting to be embedded into banks' communication strategy (by Daniel Gusev)
* first direct Live & Unedited: How to Recruit New Banking Customers in an Atmosphere of Distrust (by Katie Paine)
 
INSURANCE
* Social Media as an Investigative Tool (on Social Media Today)
* Protect Your Company With A Social Networking Insurance Policy (by Jason Smith)
* Insurance and social media: Brave new world or fleeting fad? (on ICAE)
   
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in November 2010
* Top 10 Most Liked Financial Institutions on Facebook in October 2010
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

#24 Links (15-21 Nov 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 21 posts on social media in banking, financial services and insurance, published between 8-14 Nov.
 
Please find below 24 blog posts and articles from last week you shouldn't miss. 
 
BANKING
Twitter
* Peter Aceto: I am a CEO and I tweet
Facebook
* Top 10 Most Liked Financial Institutions on Facebook
* Citi Launches the Citibank US Page on Facebook and 'Banks' over 7,000 Happy Fans / Employees on its First Day
* Citi Invites Americans to Share their Childhood's Toy Stories on Facebook
Contests
* After 8 Weeks and 1,190 Applications from 65+ Countries, Standard Chartered Finds its World's Coolest Intern
* Societe Generale Rewards Early Registrations to its CSR Game, Citizen Act, with Bonus Points
* ‘Room for Improvement’: QTCU’s Social Media Giveaway (on the Financial Brand)
Interviews
* ING DIRECT USA & Social Media - John Owens, Head of Marketing
* Teaser with Hakan Aldrin, MD at theBenche.com by SEB
* Teaser with Thomas Heilskov, Head of Social Media at Danske Bank
* Teaser, Social Media and Facebook at ASB Bank
Recruitment
* Citi Reruits an Associate General Counsel Social Media Attorney
Communities
* Barclays Premier customers in France, how valuable do you find the online community 'le Cercle Premier'?
Social Media
* Don't worry - you don't need to develop an iphone app (by Brett King) 
* Video - Banking and Social Media (by David Brazeal, ABA)
* Who killed trust in banking, and when does it return? (by Brett King)

STARTUPS & SOLUTION PROVIDERS
* Think Google Knows your Secrets? Meet Yodlee (by Blake Ellis, cnn money)
* SA's finance pros go social (on IT Web)
   
FINANCIAL SERVICES & INVESTMENT
* Leveraging Social Media in Finance (by Kyle Murphy, NetFinance Solutions)
 
INSURANCE
* Life Carriers Embrace Social Media to Improve Risk: Ernst & Young (by Nathalia Golia, Insurance & Technology)
* Insurance Industry Looking to Engage Customers Via Social Media (by Chad Hemenway, Tech decisions)
* GEICO’s Safety Poster & Video Contest – one month left to enter! (GEICO blog)
 
OUTSIDE BANKING
* Fortune 500 Nearly Double Use of Twitter (via eMarketer)
* Social Media, Twitter, and CEOs with Peter Aceto President & CEO at ING DIrect Canada (by Joe Castaldo, Canadian Business)
  
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in November 2010
* Top 10 Most Liked Financial Institutions on Facebook in October 2010
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)

#21 Links (7-14 Nov 2010) - Social Media News in Banking, Finance, Insurance

Share|

I invite you to check my previous article which listed 36 posts on social media in banking, financial services and insurance, published between 18 Oct - 07 Nov..
 
Please find below 21 blog posts and articles from last week you shouldn't miss. 
 
BANKING
* Debate Swirls Around Banks' Social Media Efforts (by Penny Crosman, BankTech)
* How can banks make the most of social media? (by Graham Charlton, econsultancy)
* Are Aussie Banks “Getting” social? (by Stephen Colman)
* Remember, don’t be boring (by Rob Findlay, The Bank Channel)
* If you think social media is about ROI, you will be disappointed (by Brett King, Banking 4 Tomorrow)
* Where banks and socials can agree (by Chris Skinner, The Finanser)
* Why banks and socials agree to disagree (by Chris Skinner, The Finanser)
Twitter
* Top 10 Most Followed Financial Institutions on Twitter in November 2010 (on Visible Banking)
* How well can the Egg Card twitter contest perform? (on Visible Banking)
Facebook
* Bank of America Makes Facebook Frenemies (on MyBankTracker)
* After "Get Rich with a Click" on facebook, Standard Chartered UAE Launches another contest to drive adoption of online banking (on Visible Banking)
Blogging
* Together we are building a stronger Citi for you. (by Frank Eliason, Citi News)
Events
* Wrap Up - 5th Visible Banking Social Media & Finance Workshop - Singapore (on Visible Banking)
Online Reputation
* Bank of America Most Talked About, Wells Fargo Highest Regarded Bank in Social Media (By Penny Crosman, BankTech)

STARTUPS
P2P Lending
* 7 reasons why banks have failed at social media... Miserably! (by Rob Garcia, Lending Club)
* Loans minus the moans: Borrowers who want to avoid the discredited banks are finding new lenders worthy of praise (by Richard Dyson, the Daily Mail)  
 
FINANCIAL SERVICES & INVESTMENT
* SA’s first direct life investment company FRANK.NET launches (on RivalMoney)

INSURANCE
* The Co-operators creates social media-based program to engage staff and agents in sustainability (on Insurance Canada) 
 
OUTSIDE BANKING
* 10 Key Stats from the Optix Solutions Social Media Survey 2010 - UK (on Visible Banking)
* Interview of Andy Sernovitz at SMBC in Philadelphia (by Yann Gourvennec, via Visible Banking) 
 
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in November 2010
* Top 10 Most Liked Financial Institutions on Facebook in October 2010
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)



#36 Links (18 Oct - 07 Nov 2010) - Social Media News in Banking, Finance, Insurance

Share|

Please find below 36 blog posts and articles you may have missed in the last few weeks.
  
I am still aiming to publish a new post like this one on weekly basis. Nevertheless, I've been abroad for most of the last three weeks, mainly in Asia where I delivered our 5th social media & finance workshop...
 
BANKING
Twitter
* BNP Paribas Innovates Again and Becomes the First Major French Bank to Launch a Twitter Account Dedicated to Customer Support (Visible Banking)
Facebook
* Will Facebook kill the US Dollar? (by Brett King)
Contests
* The Top 20 World’s Coolest Intern Candidates (Standard Chartered Breeze Blog)
Customer Reviews & Stories
* Frost Bank’s Little Black Book (The Financial Brand)
Innovation
* How to create a sexy bank (by Brett King, The Huffington Post)
* What Innovations will rock our world in the next 25 years? (by Brett King)
* The Rapid Desintermediation of Retail Bankers (by Brett King)
* BAI Retail Delivery 2010 Roundup (by Jacob Jegher, Celent)
Interviews
* Entrevue Maryse Gauthier – Banque Nationale du Canada (by Catherine Lafrasse, w.illi.am)
* La banque 2.0 par le Crédit Agricole Mutuel Pyrénées Gascogne (by Julien Bonel)
* An Interview with Nick Lewins, Chief Technology Officer, Bankwest (by Tala Jahangiri, FST Media)
* A.M. Best Podcast Interviews Swiss Re’s VP on Viral Video, Social Media (Insurance Day)
* Banks face up to social media challenges - Finextra@Sibos (Finextra)
Smaller victories are celebrated, such as Citi's success with its first Sibos Twitterfeed, using the #Sibos to drive prospects to its marketing material ahead of the show: "It drove visits to the Website up five-fold," said Klein. "That's great ROI by any measurement"
Risk & Guidelines
* Social Media: Is Somebody Watching You? (by Chad Previch, Saxum PR)
Mobile
* Banques sur Iphone, Ipad: Les 4 clés à connaître pour créer votre application.... (by Alain Hemelinck, Bank Lab)
* Votre banque et Foursquare (by Patrick, Financial Vox 3.0)
Personal Finance
* Personal finance: Using social media to track people who owe money (by Eileen Ambrose, The Baltimore Sun)
* Get your holiday shopping act together now (by Stephanie Chen on cnn.com)
Good article mentioning Groupon, LivingSocial, MothersClick, Mint via their blog MintLife, ING Direct, and last but not least SmartyPig.
Social Media
* Why Social Media Is a Waste of Time for Most Banks & Credit Unions (The Financial Brand)
* Australian banks struggle with social media (by Beverley Head, IT Wire)
* Who Owns the Spotlight? (by Peter Aceto, ING Direct)
* The Good, the Bad, and the Ugly of Social Media (by Kevin Lynch)
 
FINANCIAL SERVICES & INVESTMENT
* Digital City - Social Media & Finance (by Helen Moore,Cision)
* Most Banks and Wealth Managers Ignore Facebook, Twitter & Co. (MyPrivateBanking Report)
* World’s biggest banks have poor approach to social media, new report shows (by Ray Clancy, Investment International)
 
INSURANCE
* GEICO Gecko hands out advice in iAd (GEICO blog)
* My Thoughts After Presenting on Social Media to Young Insurance Agents (by Ryan Hanley, Albany Insurance)
Facebook
* Farmers Insurance Social Media Marketing Case Study: Utilizing FarmVille for Facebook Brand Awareness (WindMill Networking)
Risk & Guidelines
* BIBA : Social media guidance produced for brokers (by George Stobbart, News Insurance)
* Social Media Risk Control (by Ryan Hanley, Albany Insurance)
Innovation
 
STARTUPS & SOLUTION PROVIDERS
* FinovateFall 2010 Demo Videos Now Available (by Eric Mattson, NetBanker)
* Financial Companies Dominate Groundswell Awards in North American B2C Category (by Jim Brune, NetBanker)
  
OUTSIDE BANKING
* The innovations of social media (by Adrian Chan)
* Internet savvy small businesses use social media more than ecommerce (by Richard Tyler, Telegraph.co.uk)
* How to Socialize Customer Reviews (by Sam Decker, eMarketer)
* Context is king in driving participation and sales (by Sam Decker, Bazaarvoice)
 
Related articles on Visible-Banking.com
* Previous Weekly News
* Top 10 Most Followed Financial Institutions on Twitter in October 2010
* Top 10 Most Liked Financial Institutions on Facebook in October 2010
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs, YouTube)