Pygg Helps Australian Students Pay their Friends via Twitter or Facebook

Pygg.co, one of the latest social media innovations in banking has raised many eyebrows, with its pledge to transfer small amounts of money through SMS, Twitter and E-mail.


 
Tim Howard  (son of former Prime Minister John Howard) and Rohan Lund (chief executive of Seven West Media's digital arm Yahoo!7) are the founding investors of Pygg. 
 
Find out what has proved to be a great test market in Australia for the Pygg... 

Customer Recommendations on Social Media in Banking in the Philippines

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If you are a regular reader of the Visible Banking blog, you'll already know that I recently introduced a new series, 'VB Voice of the Customer' aka 'VB Customer Voices', which aims to share the views on social media and digital engagement in financial services from regular customers.  Honest, unbiased, reviews from real customers. No social media gurus.  No digital bankers or insurers.
    
I invite you to check our VB Stars series for guest posts from the thought leaders in the worldwide banking industry.
  
This third post from the series was written by a young professional living in the Philippines.  In his article, Lean shares his views and his recommendations to the banks operating in his country and wanting to engage with the filipinos on the likes of facebook or twitter.

Real Customer Feedback on ICICI's Facebook App for Banking

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Earlier this month, I announce the imminent launch of a new series on the Visible Banking blog, the 'Voice of the Customer' or 'Customer Voices'.  Basically, on regular basis we will ask regular bank and insurance customers to share their thoughts on the topics of social media and digital engagement and on specific initiatives on the likes of facebook or twitter.
 
I am delighted to publish the second article of the series and the very first article in English (99% of our articles are in English, but the first customer-generated article was in French).  
 
This article is on the banking application launched by India's ICICI a couple of months ago.  The bank has just reached the 300,000 likes barrier and I believe this specific application is currently used by 20,000 users every month.  If you want to check how ICICI compares in the worldwide financial services industry on facebook, we invite you to check the latest updates from our Visible Banking Facebook Watch series (tracking over 1,300 pages and apps in 78 countries).
 
So many consultants and online resources have hurried to cover this application days after launch, but did you have a chance to try it and experience its interface?  Probably not.  So, I bet you will find this article rather insightful.

Banks Must Have Social Media Presence. Period. [STAR]

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On 4th February 2012, we turned 5 on that date, I announced the imminent launch of the 'Visible Banking Stars' programme and the total redesign of Visible-Banking.com.
  
After William Trout from BBVA Compass (US) and Daniel Gusev from PSBank (Russia), I am delighted to officially announce our Visible Banking Star number 3, Jose Antonio Gallego - Social Media Manager at BBVA (Spain).  I've known Jose Antonio for quite some time now, and I very much look forward to reading his exclusive articles on Visible Banking.
 
I invite you to read his very first contribution, translated from Spanish to English, 'Banks must have a social media presence'.

In the last few years, I have covered many social media initiatives from Jose Antonio and his colleagues at BBVA in Spain, such as the bank's crowdfunding's experiments 'BBVA Friends and Family' and 'BBVA Suma'.  I invite you to watch my oldishn but still relevant, video interview with Jose Antonio.

Please find below Jose Antonio's first official contribution (in Spanish) on the Visible Banking blog.

Social Customer Care: No Way Back. Pandora’s Box is Open.

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Since I launched Visible Banking five years ago, I've been regularly invited to write articles and share my views on social media and digital engagement in financial services in industry leading publications.
A few weeks ago, I wrote an article for ARGENT, the magazine of the Financial Services Forum, where I shared my views on one of my favourite topics, social customer care.
 
Since Q4 2011, my team has been closely tracking over 250 twitter accounts dedicated to customer support, all across industries, all over the world.  This benchmark gives us some unique insights to help our clients launch a best-of-breed account with the right design, team structure, content strategy (syntax and call to action), internal processes, from the get go,  It also enable us to identify quick wins, coach your team, and make some immediately actionable recommendations to take your existing account to the next level.
  
I invite you to read an extract of my article.

Banques et Réseaux Sociaux: Pas Assez de Convergence? [VOC]

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Un peu plus tôt ce mois-ci, j'ai annoncé le lancement imminent d'un nouveau type d'articles sur le blog Visible Banking, articles écrits non pas par des professionnels des médias sociaux, des banquiers ou des assureurs, mais écrits par de 'simples clients'.  N'y voyez surtout pas de notion connotative, je suis persuadé que vous trouverez ces articles rafraichissants et très instructifs.
 
Je vous invite à lire le tout premier article de cette série, écrits par Pierre, en français, dans lequel il partage son expérience personnelle avec la Caisse d'Epargne.

Russian perspectives on social media: having the right conversation. [STAR]

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As mentioned in my recent post covering my interview with Daniel Gusev - Head of Innovation at PSBank, I am delighted to officially announce that Daniel joined our new 'Visible Banking Stars' programme, so expect to read many more articles here on innovation in the Russian banking industry from now on.
 
I invite you to read Daniel's very first contribution as a Visible Banking Star on the topic of digital engagement and the right type of social media activity.

Deben los Bancos Tener Presencia en Medios Sociales [STAR]

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On 4th February 2012, we turned 5 on that date, I announced the imminent launch of the 'Visible Banking Stars' programme and the total redesign of Visible-Banking.com.
  
After William Trout from BBVA Compass (US) and Daniel Gusev from PSBank (Russia), I am delighted to officially announce our Visible Banking Star number 3, Jose Antonio Gallego - Social Media Manager at BBVA (Spain).  I've known Jose Antonio for quite some time now, and I very much look forward to reading his exclusive articles on Visible Banking.
 
I invite you to read his very first contribution, in Spanish, 'Banks must have a social media presence'.

Continue reading "Deben los Bancos Tener Presencia en Medios Sociales [STAR]" »

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I've been covering and championing the topics of social media and digital engagement in financial services on the Visible Banking blog since 4th February 2007.  
 
As I mentioned in my first published book, 'customer experience without borders: a practical guide to social media in financial services', if it is important to have a good vision and identify the key trends in digital innovation and engagement, it is critical to do the basics well.  You must spend as much time as needed to learn and understand the leading social media channels like facebook, twitter, blogs or youtube, make sure to do a good job publishing relevant, highly visible, content and engage with your communities.

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Last week, Citbank Singapore proudly announced the launch of its new 'social' credit card, 'Clear 24/7'.  Basically, the bank aims to urge its card holders to spread the word around them about the card and its perks, and reward them for doing so.
   
This new long term social strategy involves monthly contests on facebook and to support the launch, an initial contest to become a 'Social A Lister'.
 
I shared my initial thoughts in a short video where I mentioned two other recent social media innovations from American Express and Barclaycard US.

Introducing the 'Voice of the Customer' Series on Visible Banking

REDIRECTING TO VISIBLEBANKING.COM

I've been covering and championing the topics of social media and digital engagement in financial services on the Visible Banking blog since 4th February 2007.  
 
As I mentioned in my first published book, 'customer experience without borders: a practical guide to social media in financial services', if it is important to have a good vision and identify the key trends in digital innovation and engagement, it is critical to do the basics well.  You must spend as much time as needed to learn and understand the leading social media channels like facebook, twitter, blogs or youtube, make sure to do a good job publishing relevant, highly visible, content and engage with your communities.

With its 'Social' Credit Card is Citi More Innovative than Amex or Barclaycard?

REDIRECTING TO VISIBLEBANKING.COM

Last week, Citbank Singapore proudly announced the launch of its new 'social' credit card, 'Clear 24/7'.  Basically, the bank aims to urge its card holders to spread the word around them about the card and its perks, and reward them for doing so.
   
This new long term social strategy involves monthly contests on facebook and to support the launch, an initial contest to become a 'Social A Lister'.
 
I shared my initial thoughts in a short video where I mentioned two other recent social media innovations from American Express and Barclaycard US.