A Successful Asian Book Launch for 'a practical guide to social media in financial services' (Singapore, 19 October 2011)

My publisher started shipping the first hard copies of my book 'customer experience withouth borders: a practical guide to social media in financial services' back in June.  Last week, I proudly announced the availability of the kindle version!

After a successful soft launch and a few hundreds copies of the book already sold all over the world in countries such as the UK, France, Spain, Switzerland, the US, Brazil, Japan, Singapore and Australia, my publisher organized our first official book launch party (London, 12 September 2011).

I had the opportunity to talk the crowd (30+ journalists, students and financial services professionals) through the story behind Visible-Banking.com and my book, and answer questions from an engaged audience.

As I was going to travel to the Asia Pacific region in October and November, I was keen to put together similar 'book launch' events in Singapore and Australia.

Kaching! Commonwealth Bank Launches the Sleekest, Most Convenient, Mobile Payment App for iPhone

REDIRECTING TO VISIBLEBANKING.COM

I'm currently in the middle of the Visible Banking Asia Pacific tour. I've landed in Sydney a couple of days ago after a successful week in Singapore ponctuated, among other things, by a social media workshop in Bangkok and a well attended book launch party with the likes of Standard Chartered, OCBC, DBS Bank, Maybank, Visa.

On Monday, Tracy Hicks - PR Advisor at Commonwealth Bank of Australia invited me to attend their event for the launch of their latest mobile banking application 'Kaching' ('#CBAAnnouncement on twitter). The event took place yesterday morning at the CBA building on Harbour street.

The leading Australian bank, which has started to celebrate its 100 years, did a good job building the level of excitement and interest with this well executed product launch. Well done to Tracy and her PR colleagues.

This initiative reminded me of FNB's recent event to support the launch of their own mobile banking app for smartphones. The South African bank's launch was extremely smart and successful: the bank invited a lot of influencial and vocal bloggers which helped them generate a lot of buzz online, sustain excellent conversations and capture valuable feedback from the get go, trend on twitter for days, and earn a high volume of online coverage (earned media).

My expectations were high. So, how innovative is CBA's new mobile app? And how successful was the PR launch event? Let's find out now.

Great Conversations and Best Practices on Mobile Banking, Payments and Social Media [EVENT]

The European Financial Marketing Association (EFMA) puts together some of the very best events in banking and insurance worldwide.
 
I contributed to several EFMA events in the last 4 years, such as:
* 2007 - Barcelona - 'Online Financial Services 2007'
* 2008 - Athens - 'Online Financial Services 2008'
* 2009 - Paris - 'Social Media Revolution and Impact on Financial Services'
* 2011 - Paris - 'Online Banking: e-volution'

So I was delighted to be invited to contribute to another EFMA event, this time on 'Mobile Banking & Payments'.

The European Financial Marketing Association (EFMA) puts together some of the very best events in banking and insurance worldwide.
 
I contributed to several EFMA events in the last 4 years, such as:
* 2007 - Barcelona - 'Online Financial Services 2007'
* 2008 - Athens - 'Online Financial Services 2008'
* 2009 - Paris - 'Social Media Revolution and Impact on Financial Services'
* 2011 - Paris - 'Online Banking: e-volution'

So I was delighted to be invited to contribute to another EFMA event, this time on 'Mobile Banking & Payments'.

the Visible Banking Asia-Pacific Tour 2011

Tweet



I launched the Visible Banking blog back in February 2007 to share my passion on social media and digital engagement in the financial services industry.
 
Since March 2009, my team tracks how the industry leverages social media channels such as twitter (now tracking over 1,550 account in 72 countries) or facebook (now tracking over 1,000 pages and apps in 72 countries).

Our goal is to empower financial institutions all over the world by providing them some unique insights and sharing the best practices worldwide and our passion.  Our goal is to help you achieve social media success and transform you into a more transparent and engaging financial partner.
 
Our actionable insights and recommendations enable our clients to take their existing social media initiatives to the next level, catch up on their most advanced competitors, and differentiate themselves with market-leading initiatives.
 
Social Media & Financial Services in the APAC Region
Over the years, I covered many initiatives from banks based in the region such as Standard Chartered (Singapore), CIMB (Malaysia), Kasikornbank (Thailand), NAB (Australia) or ASB Bank (New Zealand).
 
We are now tracking over 100 facebook pages and apps and 115 twitter accounts in APAC.  I invite you to check our twitter APAC Top 10 and our facebook APAC Top 10.
 
We've also listed 9 Senior Executives in the region (full list of Senios Execs): Stephen Porges - CEO at Aussie Home Loans (Australia), Ray O'Brien - GM Distribution at Community CPS (Australia), Terry Roberts - former President & CEO at China Construction Bank (Hong Kong), Jacki Johnson - CEO at Insurance Australia Group (New Zealand), Sam Plowman - Executive GM Direct Banking at NAB (Australia), Christopher Smith - GM Digital at NAB (Australia), Greg McAweeney - Executive Manager at Rabodirect (Australia), Alex Twigg - GM at UBank (Australia), Gerd Schenkel - former GM at UBank (Australia).
 
In the last 18 months, APAC financial institutions have started to be more engaging on twitter and (especially) on facebook.  Most of the initiatives are focused on social marketing and the content strategies have to improve to enable long-term engagement and create more trusted relationships with your prospects, your customers and your employees.  Towards more Voice of the Customer (VOC) programmes and crowdsourcing initiatives...
    
Book your workshop
I'm delighted to confirm that I'll be travelling to the Asia-Pacific (APAC) region this fall.  I will be in Singapore between 15-22 October and in Sydney between 23 October and 6 November.
 
I'd love to spend some time with you and your colleagues while in Australia.  We are used to deliver industry leading internal (and external) workshops, from a 1-2h session with your Senior Execs to a half-day / 1-day (or longer) with your marketing / digital / innovation / corporate affairs teams.  I invite you to book your workshop now!
   
To further convince you, I invite you to watch my short video about our APAC tour and our services.


Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.

Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)

Interview Caja Madrid's Obra Social - Social Media, Community Management and Content

This is one of the six videos I shot on the second day of the irn event, 'Social & Digital Media for Financial Services' (London, 7-8 June 2011).
   
It was my first video interview with Jose Antonio Ritore - Head of Social Media at Obra Social Caja Madrid, and it was long overdue. Indeed, Jose Antonio and I have been following each other for quite some time, and he was supposed to contribute to my social media workshop in Madrid (June 2010). Unfortunately Jose Antonio had to cancel at the last minute, and we never had the chance to record an interview together...

The Obra Social Team at Caja Madrid started leveraging social media three years ago by creating online communities and online engagement via initiatives such as a blog network for NGOs, an active twitter account or a popular facebook page. Their motto: "good content, and an enthusiastic community manager, is the key to success".

A few stats from the team: 2 million unique visitors per year, 3,000 posts...
      
I invite you to watch some of my 100+ interviews with financial services Executives passionate about social media, all over the world, including some spanish banks such as BBVA, Caja Navarra, Banco Sabadell...

Interview with Jose Antonio Ritore - Head of Social Media
Please find below my interview with Jose Antonio.

 
Agenda
- Greetings
- What is Caja Madrid's Obra Social (00:14)
- Leveraging social media since 2008 (00:57)
- Key stats about their online communities & content strategy (02:03)
- What about engagement and user activity / interaction? (03:12)
- Community management, content strategy and call-to-action (04:00)
- Two key achievements on facebook and twitter (05:00)
- Frequency & volume of content on facebook and twitter (05:31)
- How do you fully leverage every social media channel? (06:45)
- What's the best quality of a brilliant community manager? (07:20)
 
If you are interested in activites on twitter and facebook in the worldwide financial services industry, we invite you to check our updates on the Visible Banking Twitter Watch series, 1,500+ accounts in 70+ countries and Visible Banking Facebook Watch series, 900+ pages and apps in 70+ countries.
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.
 
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)
 

Interview Inversis - Social Media & Financial Education to Convert Savers into Investors

This is one of the six videos I shot on the second day of the irn event, 'Social & Digital Media for Financial Services' (London, 7-8 June 2011).
   
It was my first video interview with Inversis Banco, and it was long overdue. Indeed, I know well Reyes Bolumar - Former Director Online 7 Mobile at Inversis, she even contributed to my social media workshop in Madrid (June 2010). Unfortunately we never had the chance to record an interview together...
 
So it was great to spend some time with María Requemán - Head of CRM & Online Marketing at Inversis Bank.
 
For the last couple of years, Inversis has aimed to be the leader in social media in the spanish financial services industry, and they definitely are one of the most engaging financial institutions in the country. Their social media strategy relies mainly on three channels: twitter, facebook and linkedin.
 
I invite you to watch some of my 100+ interviews with financial services Executives passionate about social media, all over the world, including some spanish banks such as BBVA, Caja Navarra, Banco Sabadell...

Interview with María Requemán, Head of CRM & Online Marketing
Please find below my interview with Maria.

 
Agenda
- Inversis' social media strategy: facebook, twitter, linkedin
- Key goals: educate savers and turn them into investors (01:07)
- Content strategy & (outsourced) community management (02:12)
- Why outsourcing community management? (03:24)
- Engaging on smaller niche communities (04:05)
- 'Centro de Atencion Virtual': customer care on facebook (05:27)
- Impact: ROI & online reputation (07:05)
- What's next in social media? (08:10)

If you are interested in activites on twitter and facebook in the worldwide financial services industry, we invite you to check our updates on the Visible Banking Twitter Watch series, 1,450+ accounts in 70+ countries and Visible Banking Facebook Watch series, 900+ pages and apps in 70+ countries.
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.
 
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)
 

Interview GE Money Bank - Social Media Strategy, Facebook to Reach out to Parents through their Kids

This is one of the six videos I shot on the second day of the irn event, 'Social & Digital Media for Financial Services' (London, 7-8 June 2011).
 
If it is my first video interview with GE Money Bank Norway, with Sven-Erik Gjertsen - Online Marketing Manager, it is my 6th interview with a scandinavian financial institution. I invite you to watch my interviews with Thomas Heilskov - Manager Group Online Communication at Danske Bank (x2), Thomas Kragh - SVP Digital Channels at NyKredit (x2) and Hakan Aldrin - MD at theBenche.com by SEB.
  
Unfortunately I'd missed Sven-Erik's presentation on the first day. I was invited to deliver the keynote speech on the same day at 'Next Level in Social Media for financial services' (Amsterdam 7-8 June 2011).
 
Interview with Sven-Erik Gjertsen, Online Marketing Manager
Please find below my interview with Sven-Erik.


Agenda
- Challenges for GE Money Bank in Norway
- 50% of the Norwegians are on facebook (01:32)
- Decision to experiment on facebook: viral vs sales (02:51)
- Campaign open to everyone, targeting the 45-years old + (03:10)
- What about targeting teenargers, very active on facebook, to reach out to their parents? (05:19)
- How to reach out to kids from 3,000 schools (05:48)
- KPIs and goals (08:47) 
- The influence of 'the pink bloggers' (09:24)
- Results of the initiative: key stats and impact on brand perception and awareness (10:17)
- Key learning & next steps (12:25)
 
If you are interested in activites on twitter and facebook in the worldwide financial services industry, we invite you to check our updates on the Visible Banking Twitter Watch series, 1,500+ accounts in 70+ countries and Visible Banking Facebook Watch series, 900+ pages and apps in 70+ countries.
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.
 
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)
 

Small Business Summit: Once More, American Express Leverages its Authentic Social Media Experience to Support and Rally Small Businesses

I wrote this post to share my comments on 'Spark Growth NOW' the small business summit co-hosted by American Express and the New York Times on 13 June 2011. Scroll down and pass the intro to find more info on this excellent event.
 
I love companies which not only started to engage on social media early and became very good at it, but also share their newly acquired expertise with their target market. It is a great way to become an ambassador for the sector, improve brand perception and increase propensity to do business with you. And after all, social media is all about sharing, right?

Dell and America Express have a lot in common, despite behind leaders in two very different industries. Indeed, both companies brilliantly engage on social media channels like facebook or twitter, and decided to share their learnings with their small business customers. This is a clever way to differentiate yourself from the competition. We know that differentiation in financial services doesn't occur at the product level anymore, and it is your ability as a brand to be perceived as a trusted and helpful partner which makes the difference.

For the last 18 months, every study on the face of the earth confirmed how much small businesses need to increase their online visibility and better leverage social media, such as this study by Citi and this article on Mashable.

A few years ago, Dell launched the popular 'Social Media for Small Business - Powered by Dell' page (with now over 50,000 fans) and American Express launched its own online community for small businesses, the OPEN Forum, with an extended presence on facebook and twitter.

American Express and Social Media on Visible Banking
In the last couple of years, American Express as a company decided to invest more time and resources on social media both in B2C and B2B. It is the only financial institution which has three pages on our Visible Banking Facebook Watch series (900+ pages and applications in 70+ countries) and two accounts on our Visible Banking Twitter Watch series (1,500+ accounts in 70+ countries).
 
American Express' initiatives are usually market defining, hence their regular coverage on my blog:
* R.I.P. Chase +1 on Facebook. Long Live American Express.
* Big Break: American Express OPEN Partners with Facebook to Offer Small Businesses $125,000 & a Facebook Makeover
* American Express Launches 'OPEN Forum Pulse' to Help Businesses Share their Insights and Advice on Twitter
* 10 Reasons for the Success of the American Express 'Small Business Saturday' Facebook Page
* 7 Reasons You MUST Check the Newly Redesigned OPEN Forum, the Online Community for SMEs Powered by American Express

Unlike many financial institutions which see social media as an opportunity to better market themselves and use those new communication channels mainly from a marketing / brand angle, Amex has a more honest and strategic approach to social media.

Sites like facebook or twitter help the global financial services firm to reach its business goals, increase customer satisfaction and customer advocacy, and strengthen its position as an ambassador for the small businesses in the US.
   
The Fantastic Success of the Small Business Summit (Offline AND Online)
On Monday last week, American Express and the New York Times delivered what looked like a superb event in NYC. This was the 6th edition of the summit.

Due to other commitments in Europe, I couldn't fly to NYC and attend the summit in person. But thanks to an amazingly connected and vocal crowd of passionate entrepreneurs, I was able to follow the conversations on twitter via the hashtag #OPENNYT. And what a volume of tweets!
  
Please find below more stats on the twitter coverage from 13 June 2011.
  
A big THANK YOU to all the tweeps who covered the event live from NYC. On the day of the summit, I flagged over 470 tweeps who joined the conversation.
 
And to the most active ones: @SBStartup, @openforum, @candacelepress, @ramonray, @NYTBizSummit, @chike_v and @w3consulting.

This is a great example of the value of social media at conferences.
 
Best of the Summit in 35 Tweets
Please find below my favourite tweets from the event.
 
* At a big company you're physically very healthy, but at a small company you're mentally very healthy
* The idea for @foursquare was to create a social city where your friends tell you what to do & where to go then layer it into a game
* You can't simultaneously give great service and product quality & be the cheapest one on the market says Jay Goltz.
* Don't worry so much about offering consumers the best deal, focus on convincing them your product/service is worth it!
* 44% of small business are using social media 35% are using Facebook 15% are using LinkedIn and 10% are using Twitter. Stats are low
* The most valuable thing about marketing is WORD OF MOUTH. Get people to use your product and talk about it
* Develop word-of-mouth; rather than spend $ on ads, spend it on creating a great product
* foursquare currently has more than 400,000 verified businesses.
* Foursquare is a tool for geeks - but biz can encourage customers to get perks through - hence building customer loyalty
* IMay feel like it costs a lot to go the extra mile for customers but costs more to have an angry person out ther
* To be authentically customer centric focus on all customers, not just high spenders.
i* f you have a lousy product stop thinking about #qrcodes - first make your product better
* At early stages business spend all of your $ investing in the customer experience not marketing
* @LivingSocial in 14 countries and around 300 markets now
* in the future it won't be about daily deals but about better ways to interact with local merchants
* Tim O'Shaughnessy of@livingsocial: "figure out what the new mechanisms are to reach consumers, or go out of business."
* It's all about getting products out there and getting early feedback from users and going from there
* Customer loyalty is alive and well -- for those companies who deserve it.
* The funnel has flipped today. You put one or two loyal customers in the top and you get 50 out.
* Today people create the story along with the product and it's more authentic with storytelling baked i
* don't launch when the product is done but make the creation of the product part of the story
* Customers only want to be evangelists for brands they believe to be authentic.
* You don't just want people to say how great you are because it creates a false sense of greatness, invincibility... You want people to tell you what they don't like about your service so you can fix it!
* You don't gain by being over-controlling of social media and the conversation that's going on out there
* If things go badly on social media, respond to it immediately with honesty and openness -- have fewer secrets
* Did you know that 83% of @Yelp reviews are positive?
* Make sure you're on every single one of your competitors, mentors social media sites and read them religiously
* Susan Sobbott: AMEX was able to become a source of information for #smallbiz bc of its foundation of trust
* Amex's Sobbott at #OPENNYT: how to control the uncontrolabe social media? You don't. Tools can help
* In the midst of a problem - don't hide - set expectations, be honest - TALK TO customers #opennyt - from anger to forgiveness
* Connect with your consumers proactively, don't wait until a crisis occurs: Susan Lyne, Chairman of @GiltGroupe
* Rather than just focusing on critics, focus on your advocates...
* Amex's Sobbott at #OPENNYT: use the media with the biggest audience. try Facebook first then Twitter
* Proactively engage with consumers online before you need too - it will help greatly with crisis management
* Listen to your community & ask them what they want before building products!
* If your tweet is amplified like the right person its like fireworks (or Angry Birds!) #OPENNYT Who helps amplify your #smallbiz?
* "Dont feed the trolls," u cant do much abt angry customers; all u can do is focus on happy ones
 
And a special thumbs up to Mari Smith who tweeted one of the most popular (RTed) tweets of the day. I'm loving it!
"Excellent place to promote your social sites: under signature line on receipts! http://t.co/uR6el9w"


Pictures
I invite you to check my crowdsourced photo album of the event.


 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way.
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.

Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)

Interview AIB - Social Media, Reputation Management, Students on Facebook

This is one of the six videos I shot on the second day of the irn event, 'Social & Digital Media for Financial Services' (London, 7-8 June 2011).
   
It was my first video interview with an Irish bank, and I was delighted to record it with John Hearne, Head of Direct Sales. Unfortunately I'd missed John's presentation on the first day. I was invited to deliver the keynote speech on 7 June at 'Next Level in Social Media for financial services' (Amsterdam 7-8 June 2011).

I invite you to watch some of my 100+ interviews with financial services Executives passionate about social media, all over the world.
  
About AIB (from Wikipedia)
Allied Irish Banks p.l.c. (AIB) is a major commercial bank based in Ireland. AIB is one of the so called "big four" commercial banks in the state. The bank has one of the largest branch networks in Ireland; only Bank of Ireland fully rivals it.[citation needed] AIB offers a full range of personal and corporate banking services. AIB Capital Markets is the division of the company that offers international banking and treasury operations.The bank also offers a range of general insurance products such as home, travel, and health insurance. It offers life assurance and pensions through its wholly owned subsidiary, Ark Life Assurance.
 
Interview with John Hearne, Head of Direct Sales at AIB
Please find below my interview with John.


Agenda
- AIB's social media strategy (00:13)
- A mix of excitment and fear from the Senior Management (01:00)
- How did you address those concerns about risk and IT? (01:19)
- AIB's 1st student campaign on facebook (02:35)
- Goal (customer acquisition) and results (02:54)
- Difficulty to set accurate goals - Live and learn (03:15)
- Long term engagement vs campaign (03:40)
- What's next? (04:30)
- Social media to become and ambassador to the SMEs (05:00) 
-  Twitter? Security issue with url shorteners... (05:43)
 
If you are interested in activites on twitter and facebook in the worldwide financial services industry, we invite you to check our updates on the Visible Banking Twitter Watch series, 1,450+ accounts in 70+ countries and Visible Banking Facebook Watch series, 900+ pages and apps in 70+ countries.
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.
 
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)
 

Interview Standard Life - Social Media Mindest, Strategic Framework, Metrics and KPIs

This is one of the six videos I shot on the second day of the irn event, 'Social & Digital Media for Financial Services' (London, 7-8 June 2011).
  
It is my first video interview with Standard Life, and what a pleasure to record it with Kevin O’Shaughnessy - Group Digital Marketing Director. Not only Kevin did an excellent job as the chairman of the event, he kicked off the second day in style with a passionate and insightful presentation on social media insisting on three key elements of the mix: mindset, strategic framework, metrics and KPIs.
 
I invite you to watch some of my 100+ interviews with financial services Executives passionate about social media, all over the world.
 
Interview with Kevin O’Shaughnessy, Group Digital Marketing Director
Please find below my interview with Kevin.


Agenda
- The social media story at Standard Chartered
- Initial focus on education & 'socializing' (00:58)
- Strategy framework: business problem?... (01:54)
- The big challenges: LT engagement, building relationships with emerging affluents, IFAs... (03:16)
- Engaging on existing online communities and forums? (05:01)
- Standard Life's strategy: "start slow, expand out" (06:00)
- Reaching out to the IFAs, who are bound together by their advisors (06:19)
- People looking for IFAs are using online communities more and more (06:54)
- Community: size vs engagement (07:45)
- Metrics and KPIs (08:32)
- Wouldn't it be nice to emulate Gatorade's Mission Control in insurance?! (09:16)

If you are interested in activites on twitter and facebook in the worldwide financial services industry, we invite you to check our updates on the Visible Banking Twitter Watch series, 1,450+ accounts in 70+ countries and Visible Banking Facebook Watch series, 900+ pages and apps in 70+ countries.
 
Working Together
We at Visible Banking would be delighted to help you and your team better UNDERSTAND and LEVERAGE social media in a strategic yet pragmatic way. 
So please don't hesitate to call me, send me an email or DM me (@Visible_Banking) to book a meeting and talk about twitter, facebook, crowdsourcing, customer reviews, social media & social commerce in banking, financial services and insurance.
 
Related articles on Visible-Banking.com
* All my posts related to Twitter
* All my posts related to Facebook
* Visible Banking Directory: Social Media in Financial Services
* Visible Banking Social Media Watch Series (Twitter, Facebook, Blogs)