REDIRECTING TO VISIBLEBANKING.COM
I've been covering and championing the topics of social media and digital engagement in financial services on the Visible Banking blog since 4th February 2007.
As I mentioned in my first published book, 'customer experience without borders: a practical guide to social media in financial services', if it is important to have a good vision and identify the key trends in digital innovation and engagement, it is critical to do the basics well. You must spend as much time as needed to learn and understand the leading social media channels like facebook, twitter, blogs or youtube, make sure to do a good job publishing relevant, highly visible, content and engage with your communities.
Continue reading "Introducing the 'Voice of the Customer' Series on Visible Banking" »
Banques et Réseaux Sociaux: Pas Assez de Convergence? [VOC]
REDIRECTING TO VISIBLEBANKING.COM
Je vous invite à lire le tout premier article de cette série, écrits par Pierre, en français, dans lequel il partage son expérience personnelle avec la Caisse d'Epargne.
Continue reading "Banques et Réseaux Sociaux: Pas Assez de Convergence? [VOC]" »
Posted by Christophe on March 27, 2012 in Banking, Customer comments, Customers, EMEA, Facebook, France, Guest, Twitter, VBVOC | Permalink | Comments (0) | TrackBack (0)
Tags: banque, client, customer, facebook, france, guest, innovation, socialmedia, twitter, visiblebanking, VOC