UBank is an Australian financial institution backed by NAB which currently focuses exclusively on Term Deposits. They aim to be innovative and fair. @UBank on Twitter: the first bank in the world to REWARD its followers It is a fresh and innovative way to: Terms and Condition to claim your UBank USB Key (cool design!): All you need to do is be one of the first 1000 followers to fill out the
registration form below and still be a follower on the 31st of May and we'll
send you one. It's easy. Please find below a few screenshots.
They prove their commitment to being transparent and drive customer advocacy by leveraging social media: UBank is an active user on Skype, Facebook, YouTube and Twitter.
They started using twitter back in October 2008. Their twitter page, @UBank, now counts over 305 followers, over 295 web friends, and 280 updates.
In all my public speaking engagements
I insist on the importance of REWARDING your members for the time they
spend on your social media intitiative (whatever the platform: blog,
social network, facebook, YouTube, or Twitter) and for spreading the
word.
A couple of hours ago, the UBank team informed me that "something exciting" was about to happen on @UBank shortly, "A little different to most banks on twitter... we're gonna thank our followers, with a gift ;-) stay tuned...", "we're giving all our followers (who fill out a web form) a free UBank 1gb USB
Flash (Aust residents, but we'll send you one)".
I look forward to receiving the usb key thanks UBank! ;)
1. quickly increase their follower base,
2. capture customer & twitterati feedback in order to better leverage the leading micro-blogging platform,
3. generate a lot of buzz from industry bloggers and journalists from all over the world in a cost effective way. Congrats UBank!
New Tweetpaper
A few days ago the UBank team successfully redesigned its twitter page which is now clear, simple, and cleverly promote their other social media initiatives.
Live twitter feed: monitor your online reputation on twitter too
Another smart move. The Customer Support team has access to a live feed of the tweets referring UBank on Twitter (#UBank).
Visible Banking Twitter Watch
I started to identify and track the financial institutions on twitter since 15 March 2009.
Now, I am tracking over 90 banks, credit unions, credit card issuers and insurance companies. It is a work in progress, so please do not hesitate to flag any missing initiatives!
To find out more about social media in banking and financial services I invite you to check, and to contribute to, my social media directory.
Related Articles on Visible-Banking.com
* Visible Banking Twitter Watch
* Directory 2.0: Social Media in Banking
* People First! Global Survey on Social Networking
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