A quick update following up the recent online_banking_summit_2007, organized by Royal Media Group in North Carolina in March. JJ Hornblass, Royal Media's CEO, invited me to speak about web 2.0.
Advisory Board
After this successful first conference, JJ and his team offered me to join the advisory board of this annual event. I am proud to be part of the board, and I very much look forward to helping Royal Media take the summit to the next level.
Keane - Online Services Survey: What Customers Want
Imran Sayeed, VP Global Financial Services, was one of the speakers. We met on the first day, got on very well, and kept in touch. After the event, Imran sent me an excellent study Keane released in 2006.
He kindly accepted to share that presentation with you too: Online Services Survey: What Customers Want.
1,816 banking customers in the US, UK, and Canada responded to a 69-question online survey during Dec ’05 and Jan ‘06.
Please find below the key findings.
* The majority of customers want to improve their financial planning and admit they need help
* Financial services firms are pinpointing online customer experience as a priority for boosting their organic revenue growth
* Customer retention and cross-selling opportunities dominate the justification for investing in online customer experience
* But when customers are asked for more details of their online experience, it’s clear that they are not satisfied... it is obvious that primary institutions are falling short in advisory and planning offerings
Aite - Automating Account Opening In-Branch and Online: A Case Study of Alliant Credit Union
Aite just released a new 21-page impact note: "Alliant Credit Union, on average, was able to drive 13% of new account applicants to its online system in the first six months after deployment, and examines the business case for automated account opening solutions, in-branch and online."
Link to Visible-Banking.com on Banknet360.com
Thanks Sara for the link to Visible Banking in your post on Banknet360, Banks Adding Products Online.
| WE MOVED TO HTTP://VISIBLEBANKING.COM |
| Call to Action Contact us tel: +44(0) 7736 446 357 email: [email protected] |
| Next Event Other Future & Past Events... |
- WE MOVED TO VISIBLEBANKING.COM -
« Visible Banking News #1 | Main | firstdirect advertise on Yahoo! Mail »
The comments to this entry are closed.
The VB Book
Visit the book's website
VB Social Media Watch
Tracking 3,000+ accounts in 70+ countries.
* VB Twitter Watch
* VB Facebook Watch
* VB Android Watch
Recent Articles
Recent Comments
- Henrik Hedegaard on iOS Weekly - Updated iPhone and iPad Apps in Financial Services [25 Mar 2012]
- SG_etvous on La Société Générale Communique Enfin sur son Compte Twitter dans La Presse
- Kestutis Gardziulis on Etronika: Kinect Banking at the Branch, Minority Report Style [INTERVIEW]
- HLeichsenring on Cardlytics: Merchant Coupons within Online Banking [INTERVIEW]
- Ariel P on Visible Banking: The Directory of Social Media Initiatives in Banking, Financial Services, Insurance
- Helen on Promsvyazbank Aims to Create the First Social Bank in Russia [Guest Post]
- Jeffrey Sampson on Order Your Copy of "Customer Experience Without Borders: a Practical Guide to Social Media in Financial Services"
- KristineS on Visible Banking: The Directory of Social Media Initiatives in Banking, Financial Services, Insurance
- Helloiamseagull on Idebank: Danske Bank Leverages Facebook to Improve its Mobile Banking Application
- Banque solidaire on TooKam.com: a Social Media rEvolution in (Engagement) Banking
Categories
- Ads
- adtech 07
- APAC
- API
- Application
- Apps
- Australia
- Awards
- B2B
- Banking
- Banking 2.0 V-News
- BarCampBank
- BarCampBankParis
- Behind the Firewall
- Blogging
- Book
- Branch
- Cards
- CentralBank
- CEO
- Cloud
- Community
- Contest
- Coupons
- Crowdfunding
- Crowdsourcing
- Customer comments
- Customer experience
- Customer Service
- Customers
- efma
- EMEA
- Enmployees
- Events
- Executives
- fifs
- finovate
- Finovate 07
- Finovate08
- FinovateEurope
- FinovateEurope2012
- FinovateStartup
- Forex
- Foursquare
- France
- Fraud
- Games
- gamification
- Google+
- Groupon
- Guest
- HR
- Identity
- India
- Innovation
- Insurance
- International
- Interviews
- Investment
- investment
- iOS
- iPad
- iPhone
- Kabbage
- Klout
- KYF
- LATAM
- Launches
- Leadership
- Lists
- marketforceSMFS12
- Marketing
- Mobile
- Mobile banking
- Music
- News
- NorthAmerica
- Online Banking Summit 2007
- orbs08
- Payments
- People First
- Personal Branding
- Personal finance
- PFM
- Philippines
- Phishing
- Podcasts
- PR
- Press
- RBI
- Reports
- Resources
- Retail
- Reviews
- Reward
- Risk
- Russia
- sdmfs11
- Security
- Smart Marketing
- Social lending
- Social networking
- socialbusiness
- SocieteGenerale
- Spain
- Sport
- startups
- Support
- Surveys
- Technology
- TechTour07
- Top10
- Transparency
- UK
- US
- VB140
- VBAW
- VBBuzz
- VBBW
- VBFW
- VBGW
- VBNews
- VBStars
- VBTW
- VBVOC
- VBWorkshopParis2012
- VBWS
- VBYTW
- Vendors
- Videos
- Virtual worlds
- VOC
- vwfe2007
- w2s
- Web 2.0
- Weblogs
- WebTV
- Widgets
- Youth
Join the Conversation
Recent Posts
- Pygg Helps Australian Students Pay their Friends via Twitter or Facebook
- Progressive Insurance Taps Twitter and Instagram with #BestDayEver
- Natwest's 7 Regional Twitter Accounts Turn 1, but Show No Activity
- Customer Recommendations on Social Media in Banking in the Philippines
- Real Customer Feedback on ICICI's Facebook App for Banking
- Banks Must Have Social Media Presence. Period. [STAR]
- Social Customer Care: No Way Back. Pandora’s Box is Open.
- Banques et Réseaux Sociaux: Pas Assez de Convergence? [VOC]
- Russian perspectives on social media: having the right conversation. [STAR]
- American Express Leverages Twitter Brilliantly (Again) with 'Sync'
- Deben los Bancos Tener Presencia en Medios Sociales [STAR]
- Russia PSBank's Head of Innovation on Social Media and Digital [INTERVIEW]
Industry Feedback
“Christophe's book is really the must-have synopsis of the current state-of-play in social media in banking. Christophe has taken a deep passion for the topic, and turned it into an account of the landscape valuable to anyone who has social media responsibilities in financial services”
James Gardner, General Manager at Spigit
“Christophe is extremely well informed about the banking and financial services industries. He's at all the right conferences, and digs deep with his interviews of all the influencers and innovators. He's also a tremendously nice guy :-)”
Aaron Patzer, Founder & CEO at Mint Software
“Christophe seems to have his finger on the pulse of the financial services industry. Visible Banking has become "the" source of information for innovations in the financial services industry.”
Tim Collins, SVP-Experiential Marketing at Wells Fargo
More Linkedin endorsements
Comments