Bank of Ireland Upgrades 365 Online

I invite you to check today's article on finextra.


Bank of Ireland (BoI) has added a range of new functions to its Internet banking service, 365 Online, following a EUR10 million investment in the site.

Please find below the new features BoI added to 365online.com:
* Register new beneficiaries for domestic and international payments
* Make international payments to over 40 countries worldwide
* Top up mobile phones
* Set up, cancel and amend standing orders

I believe the international payments feature is going to be very popular.

In his press coverage Brendan Nevin, Director Strategy & Marketing, says that the main reason that customers don't use internet banking is because they think it is too complicated to use.  I believe Online Security is at least as important if not more important.

And even though I welcome the fact that BoI launched two tutorials in Chinese and Polish, I doubt this will have a big impact and dramatically increase online banking usage. Unless BoI heavily market that new "feature" in branches, by direct mail and online.
Providing two new interfaces in Chinese and Polish would probably be more efficient.


An industry goal: drive more customers online
This initiative demonstrates how important it is for banks to urge their customer to go online and switch to the cost effective Internet Channel. Banks are prepared to spend big budgets: the more people register and use the service, the less traffic to call centers or branches. 
Moreover, you will drive online sales thanks to targeted advertising, shorter application processes with pre-populated forms, and better conversion rates.
 
Most banks in the uk are busy working on the next generation of their online banking service.
Currently, most current online banking services are based on old legacy systems, rigid and not content managed. It is complicated to make any changes within the secure website. Even minor changes (like updating some static text) must be prioritized and can take up to 6, 9 or 12 months to be completed.

The leading banks are usually more ambitious and they are working on projects to make the online banking service "more web 2.0", more user centric and more interactive.
Their goal is to blur the line between the public website and the secure website. Their goal is to have a flexible, content managed, platform which the customer experience, the marketing, or the sales teams can modify quickly and easily.

I believe working on the next generation of online banking is also the perfect oppotunity to provide new services requested by clients such as being able to make international payments online, change your contact details, set up the level of security on your account, or have access to better personal finance management features.

Visible Banking: initial comments on Bank of America small business community site

A couple of hours ago, I found out on finextra the recent announcement from Bank of America: Bank of America launches small business community site.

As you know, I am always very enthusiastic when a bank launches an innovative service leveraging web 2.0 features such as blogging or social networking.

In the last couple of months, I discovered and reviewed many web 2.0 initiatives such as:
* Join2Grow - Fortis initiative in the social networking space (I invite you to check my interview of Catherine Ossemerct, Head of Media-Channels)
* pickuradvisor - ING innovative blogging platform launched first in India then in Hong-Kong
* wtfcollective.com - Today, I met with the Head of Brand at Barclaycard to talk about the blogging/social networking site they recently launched to support their new onepulse card in London. I have scheduled with him a video interview next week.
 
BoA launches an online community for SMB to Learn, Connect & Share 
In that case, BoA's goal is to create a trusted online community for SMB. It is an excellent way to try a new, and fairly inexpensive, communication channel with their key market. Moreover, it will produce great learnings for their Experiential Marketing team.

So first of all, my congratulations to Mark Hogan, President of small business banking for Bank of America, and to his team for this excellent initiative.
Mark, I am very keen to get in touch with you. I would like to interview you or someone from your team asap and find out more about your initiative in the online community space.

UGC: a potential threat, but what a great opportunity for banks 
Usually, User Generated Content is perceived more as a high risk (brand damage) than a great opportunity. Indeed if you do it right, you can not only win back angry customers but occasionally you will even turn them into your best brand ambassadors.

In the web 2.0 era, your client expectations have changed: they won't hesitate to express themselves online, and they want you to show that you listen to them and prove that you care. You need to respond to them.

Even very negative comments are useful as long as you respond and explain the reasons behind your (unpopular) decisions. You may even have to admit your mistakes. People will understand. Honesty pays.
You will create trusted, stronger, relationships with your clients.
Please check my interview with Fergus Hampton, CEO of Millward Brown Precis.

My initial comments
Today (10th October 2007), I have spent an hour on the small business online community platform. Please find below my initial comments.

This initiative sits in the social networking space. It is a good platform, BoA successfully leveraged Web 2.0 features (like blogging, tagging and rss feeds) Overall, the interface is intuitive and it has a lot to offer. There seems to be a lot of activity on the site which counts several active members. And it feels like you are part of a community.

Can't you build your own network and contact directly other members?
But in this first release even if as a registered member you can post, comment or review articles and find other members, it looks like you can't really create a network of contacts nor directly contact the other members via the platform.

For instance, I couldn't find any security settings which would let me display my details on my profile.
As an anecdote, I found the profile of another banker who found a way round that limitation: instead of his website he put his email address "http://johnDoe@hotmail.com". Clever. It shows that many members surely want to contact or be contacted by other members.
 
The goal is to create trusted business relationships, isn't it? It is one of the 3 pillars of the community: Connect, learn and share.

Good example of member engagement: reward your most active contributors
Recruiting new members is not too difficult but engaging them, urging them to visit the site and contribute on regular basis is by experience more complicated. It is more complicated, AND it is critical. You need good UGC on your platform to sustain the growth and the quality of your member base.

To be successful, you need to reward your most active members. Members are giving away some of their spare time because they are seeking new opportunities. Give them more visibility!
 
On the UGC side, BoA do a good job engaging their members. They used good and proven features like questions/answers (Yahoo! Answers or Linkedin Answers, an excellent way to drive regular traffic and motivate/reward your members giving them more visibility)

a few facts and figures
On Wednesday 10th October 07 at 21:30 GMT, it looked like:
* 20 members were online
* they have over 1080 registered members
* they have over 150 threads on their forums, over 20 expert articles, over 15 Success Stories
* the first profile was created on 19th July 07.

LPO / Conversion rate: the BoA logo links to their SMB Homepage. A splash page may help
A discret but visible "powered by Bank of America" is displayed at the top of the screen.

By the way, in terms of branding and presence on their social networking site BoA, Fortis/Join2Grow, HSBC/yourpointofview.com and Barclaycard/wtfcollective.com have adopted very different approaches.

I like BoA's approach. The logo is present to remind you who provides this useful service, and I don't find it intrusive.

I would just challenge the link to the BoA SMB's homepage. I would be curious to find out about the journey from a community member who land on the SMB homepage. I suspect that people could easily get lost and that the conversion rate is probably low. Especially with a small number of registered members (and an even smaller number of active members).

I would probably test a splash page with for instance a few words on the online community, and maybe an option to know more about a specific product, chat online or be contacted by an advisor.
 
In the next couple of days, I will share with you more specific comments on the interface.

CenterStage: Wells Fargo First Consumer-Generated Marketing Program

Today I have received an email from Ed Terpening, VP Social Media at Wells Fargo, to let me know that Wells Fargo are launching "Be Center Stage in the Rose Parade", their first Consumer-Generated marketing campaign.

Wells Fargo innovate again: they are the first large financial institution to join that type of contest. I have already expressed my admiration for Wells Fargo (cf my post Wells Fargo 2.0), but again well done to Ed and his team!

Buzz and WOM
Tim Collins, SVP Experiential Marketing at Wells Fargo, and his teams are not only good at launching innovative services or marketing campaigns, but they also know how to generate buzz online.

Earlier today, Ed contacted the key bloggers in the industry: I invite you to check the posts from William Azaroff, Jim Bruene (I look forward to meeting Jim at Finovate 2007 in NYC next week) and Colin Henderson (just to name a few)

Sample video

Wesabe makes the web into a banking platform

If you are not familiar with the trendy Personal Finance space, Wesabe is its most innovative and high profile startup.

A couple of months ago, I wrote an article on Personal Finance: Personal finance: the internet banking 2.0 killer app? I haven't changed my mind, and I still believe Wesabe is one of the best examples of web 2.0, "social networking"/online community and user generated content.

I agree with my colleague, and fellow blogger, James Gardner who said in his excellent post A challenge to Wesabe that he was impressed with the way Wesabe innovate and communicate: "Wesabe are marvellous at letting everyone know when they are doing something new, so hat-tip to them".

I am passionate about online visibility, buzz marketing and word-and-mouth. I would like to congratulate Debbie Pfeifer for her enthusiasm, her videos and her emails.
Debbie, thanks for contacting me prior every new press release!

The title of my post comes from an interesting article by Marc Hedlund, published yesterday on O'Reilly Radar: Making the web into a banking platform (whether they like it or not).

New features
Wesabe recently launched a couple of innovative features:
* a REST API that allows anyone to get their bank or credit card data in XML, Excel, CSV, or a bunch of standard financial formats.
* an OPEN SOURCE FIREFOX EXTENSION that allows anyone to automatically extract data from their bank every night, and upload it to Wesabe, regardless of whether their bank provides automatic download or not.
* IMAGE CAPTURE that allows anyone to easily capture screen images of ecommerce transactions and file them for later reference

Well done Marc and Jason. Keep up the good work!

Other articles of interest
* Wesabe, Billeo Add Image Capture: Is it the Next Must-Have Online Banking Feature? - 25 July 07
* The Wesabe Firefox Uploader - 25 July 07
* One more thing…. Browser Snapshot and file attachments - 25 July 07
* Your bank has a REST API now (shhh! — don’t tell them) - 12 July 07
 
Firefox Uploader: Introduction Screencast
Excellent screencast Debbie. You posted it on YouTube two days ago (24 July 07), and 2,589 people watched it already.

Please check all the Wesabe videos available on YouTube.

Visible Banking News #9

On regular basis (ideally weekly), I will post a list of key news on web 2.0 & Banking.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 04 June 2007 to 10 June 2007

AWARDS
* The Three Factors for a Successful Online Banking Site - 25 April 2007

BLOGGING
* New Mobile Banking Blog from the Publishers of NetBanker/Online Banking Report - 05 June 2007

CUSTOMER EXPERIENCE
* May I Help You? - 04 June 2007

FRAUD
* Barclays introduces 'PINsentry' - pioneering new security for online banking - 09 June 2007
* Nordea to roll out Todos card readers to e-banking customers - 08 June 2007
* Scottrade offers free McAfee security software - 06 June 2007

LAUNCHES
* Gulf Bank Launches New Homepage - 09 June 2007
* Citibank introduces electronic deposit service - 08 June 2007
* Cingular launches mobile banking with U.S. banks - 06 June 2007

MOBILE BANKING
* Cell Phone Banking Will Bring A Microfinance Revolution - 08 June 2007
* Amplify Credit Union Proves a Good Mobile Banking Demo is Worth a Thousand Words - 08 June 2007
* 10 Ways for Banks to Leverage Apple iPhone Hysteria - 07 June 2007
* Hungama Mobile To Set Up Digital Distribution Network, Mobile Banking - 07 June 2007
* Mobile Web Use Climbing in U.S. - 06 June 2007
* Preliminary paper on mobile banking - 06 June 2007
* CNET Mobile Banking Special - 06 June 2007
* Bank of Stockton First to Launch Text-Based Mobile Banking via ClairMail - 05 June 2007
* BlackBerry Users Slow to Adopt Mobile Banking - 03 June 2007

PERSONAL FINANCE
* NetBanker | Report on Social Personal Finance - 05 June 2007
* New Online Banking Report Now Available: Social Personal Finance - 04 June 2007

PODCASTS
* Scottish Life introduces podcasts for advisers - 04 June 2007

REPORTS
* Online banking profits soar in Spain - 10 June 2008
* Looking for Loyalty Through Online Banking Tools - 08 June 2007
* By 2011, 101 Million Adult Internet Users will be Banking Online - 08 June 2007
* New Online Financial Services Performance Metrics from Compete - 08 June 2007
* Online Banking - Deploying Personal Financial Management Tools to Enhance Loyalty - 05 June 2007

SOCIAL LENDING
* P2P lending Korea - Donjoy - 07 June 2007
* BBC report on Zopa -
* Prosper Borrower Seeks "iMoney for iPhone" - 07 June 2007
* P2P Lending Korea - Popfunding and Moneyauction - 06 June 2007
* Prosper loan figures - 06 June 2007
* Banking Industry votes Social Lending as the future of finance - 04 June 2007

SOCIAL NETWORKING
* Preliminary paper on mobile banking - 06 June 2007

VENDORS
* Boubyan Bank goes live with Sybase’s Internet Banking Solution - 10 June 2007
* U.K.'s Morse to separate, list, develop mobile-banking unit - 08 June 2007
* Mellon Financial to Consolidate Web Banking Systems - 07 June 2008

WEB 2.0
* Banco Sabadell and IBM to Jointly Innovate in Web 2.0 for Financial Services - 05 June 2007

Visible Banking News #8

On regular basis (ideally weekly), I will post a list of key news on web 2.0 & Banking.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 28 May 2007 to 03 June 2007

* Increased interest pumps up online banks - 03 June 2007
* Are Banks Ready to Cash In Online? - 01 June 2007
* Online Banking Paying Off - 01 June 2007
* 9 Hours On Westpac Online Still Not Restored - 01 June 2007
* Westpac Banking System Crashes Thousands Affected - 01 June 2007
* Online Banking produces large volumes of activity - 31 May 2007
* HSBC sees surge in online sales - 31 May 2007
* Banks Battle for Online Switchers - 31 May 2007
* HSBC bank reports 55% growth in online business - 29 May 2007
* 18 million now bank online - 29 May 2007
* How Should Financial Institutions Implement Online Banking PFM? - 28 May 2007

BLOGGING
* The slog of the blog: social networking for businesses - 31 May 2007

CUSTOMER EXPERIENCE
* WaMu Free Checking® is #1 Online, According to comScore Inc. 35% of Online Banking Consumers Choose WaMu - 30 May 2007
* Japan as an early warning signal for customer service - 28 May 2007

EVENTS
* An innovators forum - 31 May 2007

FRAUD
* Alarm sounds on cyber piracy as online banking rises - 03 June 2007
* Record levels of phishing URLs detected in April - 31 May 2007
* BarclaycardCyber war - Estonia shut down, including focus on Banks - 29 May 2007
* Bharosa upgrades online security software - 29 May 2007
* Web Bankers Adopt More Online Security Methods - 29 May 2007

LAUNCHES
* A&L launches offshore Internet savings account - 29 May 2007
* More blue and orange in online banking - 29 May 2007

MOBILE BANKING
* Now, pay your bill with an SMS - 02 June 2007
* .....el nuevo concepto de instant banking - 01 June 2007
* Mobile banking still slow to catch on in U.S. - 31 May 2007
* Banco Sabadell and Telefónica team for 'instant banking' services - 29 May 2007

PERSONAL FINANCE
* Someday, Maybe You Will "Wesabe" Verizon Before Signing that Two-Year Contract - 31 May 2007
* Online Banking Report | Social Personal Finance … coming nest week - 31 May 2007

REPORTS
* Internet banking bigger than the iPod - 31 May 2007
* The Digital Money Decade - 30 May 2007
* Internet Banking and the Impact of Seller Support and Third Party - 30 May 2007

SOCIAL LENDING
* New Person-to-Person Lender Loanio Readies for Launch - 01 June 2007

SOCIAL NETWORKING
* Community Currencies, a thing of the future - 01 June 2007
* MESH07 | Building communities - 31 May 2007
* UK's Co-operative Bank Goes Green at MySpace - 30 May 2007
* Some thoughts on customer centric, 360 degree view, and Social Networks. - 28 May 2007

VENDORS
iSentric courts customers for m-banking - 01 June 2007

WEB 2.0
* MESH07 | Web 2.0 and implications for Banks - 02 June 2007
* MESH07 | Richard Edelman - 31 May 2007
* Spin about Web 2.0 will hurt Banks - 31 May 2007
* Successful Wells Fargo site redesign levers analytics, not opinions - 28 May 2007

Visible Banking News #7

On regular basis (ideally weekly), I will post a list of key news on web 2.0 & Banking.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 21 May 2007 to 27 May 2007

BLOGGING
* Wordpress grows beyond 1 million blogs - 24 May 2007
* New CU Blogs: Midwest Financial, Old Hickory, and Secure One Credit Unions - 21 May 2007

CUSTOMER COMMENTS
* Online banks hardly stuff of sword-and-sandals epic - 24 May 2007
* Making the Switch to Unadulterated Online Banking - 24 May 2007

CUSTOMER EXPERIENCE
* Wells' Web makeover woos punters and analysts - 25 May 2007
* Abbey in bank holiday meltdown - 25 May 2007

EVENTS
* Next MobileMonday Austin event: Mobile Banking and Payments, June 11 '07 - 26 May 2007

FRAUD
* A decade of online banking - and online fraud - 25 May 2007
* Anti-phishing filters bypassed in IE7? - 25 May 2007
* A first in Quebec's banking industry - Laurentian Bank innovates: 2 additional security barriers for online transactions - 24 May 2007
* Credit cards are still very vulnerable online - 24 May 2007
* Transaction hijacking - cheaper alternatives, at point of purchase - 24 May 2007
* Target 5 Warns Of 'Online Insecurity' - 24 May 2007
* House Passes Anti-Spyware Legislation - 23 May 2007
* Cyber fraudsters target accounts with 'one cent deposit' scam - 21 May 2007

INTERVIEWS
* Wells Fargo & Company at Lehman Brothers 10th Annual Financial Services Conference - Final - 23 May 2007

LAUNCHES
* Singapore's DBS Bank unveils plans for expansion in China - 25 May 2007
* ANZ and ING introduce direct access banking for pension funds - 25 May 2007
* Who launched the UK's first Internet bank? - 23 May 2007
* First National Bank of Omaha Launches Internet Bank - 22 May 2007
* Alliance & Leicester Commercial Bank extends bill payments network - 22 May 2007

MARKETING
* Tenth anniversary of online banking - 27 May 2007
* Apacs marks 10 years of Web banking - 22 May 2007
* One-quarter of 50 Largest Online Advertisers are From Financial Services - 21 May 2007

MOBILE BANKING
* Mobile Phones Revolutionize African Banking - 24 May 2007
* ING Direct Adds Mobile Banking - 24 May 2007
* NY Times Reviews Citi Mobile - 24 May 2007
* Barclays introduces mobile banking services - 23 May 2007
* Bank of America completes m-banking roll out - 22 May 2007

PERSONAL FINANCE
* Mint.com Set to Freshen the Personal Finance Space* - 23 May 2007

REPORTS
* Traditional vs. online banking: Which one is for you? - 27 May 2007
* Case Study: Metrics Drive Wells Fargo's Home Page - 23 May 2007
* Online banking boosts direct debits - 23 May 2007

SOCIAL LENDING
* New Person-to-Person Lender, Lending Club, Hopes Facebook Linkage Allows it to Prosper - 25 May 2007
* Social lending goes red hot, as FaceBook enters the space with “LendingClub” - 25 May 2007
* Now there's big money in P2P - 22 May 2007
* Virgin enters the P2P loan market - 20 May 2007

SOCIAL NETWORKING
* Facebook | will people share their pictures, thoughts and information with commercial interests? - 26 May 2007
* Prosper and Forbes tap Facebook; Co-op Bank joins MySpace - 25 May 2007
* Social Networking to infinity and beyond - 25 May 2007
* Could FaceBook risk becoming another AOL? - 25 May 2007
* Social Network ad spending predicted to grow (eMarketer) - 24 May 2007
* Community ROI - a sensible view - 24 May 2007
* A sense of community - 23 May 2007

VENDORS
* Origo to develop XML standards for full mortgage applications - 24 May 2007
* Financial Objects ships mortgage module - 23 May 2007

Visible Banking News #6

On regular basis (ideally weekly), I will post a list of key news on web 2.0 & Banking.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 14 May 2007 to 20 May 2007
* ANZ to automate mortgage processing; offshore back office jobs - 16 May 2007
* Delivering Multi-Channel Banking With New Integrated Platform - 15 May 2007
* Pandora's global royalties glitch - 15 May 2007

BLOGGING
* First Look: Verity CU's New Blog - 18 May 2007

EVENTS
* BarCampBankSeattle coming soon - 15 May 2007

FRAUD
* Two-factor authentication is not well understood - 17 May 2007
* HSBC defends two factor authentication opt out - 17 May 2007
* Home hand held device to combat online fraud - 15 May 2007

INTERNATIONAL
* Danske Bank Denmark abolishes banking charges - 16 May 2007
* ING cuts 2500 jobs in retail banking overhaul; to extend Web banking to Japan - 16 May 2007
* Brick-n-Click Model Boosts Deposit Volume ($) - 16 May 2007

LAUNCHES
* Wells Fargo Unveils Electronic Returned Items & Deposit Details Service - 18 May 2007
* Ulster Bank roll out mobile unit for Mayo - 18 May 2007
* Wells Fargo Launches CEO Mobile Banking Service - 18 May 2007
* Wells Fargo introduces mobile banking for business customers - 18 May 2007
* ING Direct Offers 1% Cashback for 60 Days - 17 May 2007
* AMEX to Launch New Consumer Catalog Site - 16 May 2007
* Aviva launches direct motor insurance services in Poland - 16 May 2007
* More Long-Term Archives at Tech CU, WaMu, and Citibank - 14 May 2007
* Ulster Bank to expand branch network in Munster - 14 May 2007
 
MARKETING
* Branding switch as more consumers bank online - 16 May 2007

MOBILE BANKING
* Mobile banking take up set to grow - Celent - 18 May 2007
* Mobile Phone Banking Poised for Growth in Africa - 17 May 2007
* Wells Fargo First to Offer Mobile Banking for Business Customers - 17 May 2007
* Pocket Banking through Mobile Phones in Rural China - 15 May 2007
* Mobile Banking | a replacement, or a supplement? - 15 May 2007
* Geezeo Marries Account Aggregation with Mobile Banking - 15 May 2007
* mFoundry and Verizon Working Together on Mobile Banking - 15 May 2007
* Javelin Studies Product Marketing Requirements for Mobile Banking - 15 May 2007
* Banking 2.0: Microfinancing and Mobile Banking - 14 May 2007
* In insurance, mobile banking - 14 May 2007
* Cash on call: it’s the mobile phone wallet - 13 May 2007

REPORTS
* Online Banking Drives Growth - 18 May 2007
* US Mobile Banking: Beyond the Buzz - 17 May 2007
* Celent Research Finds Mobile Banking Will Be a Significant Financial Services Channel - 17 May 2007
* Web banking soaring over all other retail channels - TowerGroup - 16 May 2007
* TowerGroup Finds Growth in Internet Banking Outpacing All Other Banking Channels Ever Launched
- 15 May 2007
* Banks, and the downside to aggressive selling - 15 May 2007

SECOND LIFE
* Germany's Wirecard Bank opens in Second Life - 18 May 2007

SOCIAL LENDING
* Virgin eyes US peer-to-peer loan market - 18 May 2007
* Update on Prosper.com Traffic Numbers - 17 May 2007
* Virgin Money to Enter U.S. Market Through Acquisition of CircleLending - 17 May 2007
* Zopa claims 150,000 members; hires Cordrey to lead product development - 15 May 2007

VENDORS
* mShift Leads in U.S. Mobile Banking Deployments - 18 May 2007
* ClairMail to Power Bank of Stockton’s Mobile Banking Services - 16 May 2007

Visible Banking News #4

On regular basis (ideally weekly), I will post a list of key news on online banking & web 2.0.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 23 April to 06 May 2007

AWARDS
* Barclays wins Hitwise Top 10 Award 2006 - 05 May 2007
* Zopa wins a Webby award - 01 May 2007

BLOGGING
* 7 Online Banking Success Stories - 06 May 2007
* Blogs Bring Negative Publicity to Overdraft Charges - 30 April 2007
* New Blog: Comala Connection from Comala Credit Union - 25 April 2007
* iKobo and Nationwide Insurance Use Website Videos, with Very Different Results - 24 April 2007
* Blog sighting: Member Connect from Piedmont Credit Union - 24 April 2007

CUSTOMER EXPERIENCE
* Australian financial firms failing online - Talisma - 03 May 2007
* Everbank Previews its New Homepage -  26 April 2007
* San Antonio's Broadway Bank is going beyond traditional online banking - 23 April 2007

EVENTS
* Updated Online Banking & Payments Conference Calendar: May through December - 30 April 2007

FIGURES
* 300,000 Citi customers go paperless in plant a tree drive - 24 April 2007
* U.S. Online Banking Population Grew 9.5% In 2006 - 23 April 2007

FINANCE
* Citi completes Egg acquisition - 01 May 2007
* Online ID start-up Garlik secures additional £6 million VC funding - 26 April 2007

FRAUD
* Japan's FSA surveys online banking security in fraud crackdown - 06 May 2006
* Q&A: Jon Fisher, CEO of Bharosa Inc. - 02 May 2007
* Hijacked Brands from Phishing Attacks Level Off - 02 May 2007
* Number of New Phishing Web Sites Declines 40% - 02 May 2007
* Site Functionality Key to Luring Online Laggards - 01 May 2007
* Chinese banks get together to tackle online banking fraud - 01 May 2007
* Fraud watchdog calls on government to extend legislation to virtual money - 01 May 2007
* MarkMonitor to Track "Brandjacking" - 30 April 2007

LAUNCHES
* Fortis and Irish Post Office launch community banking JV - 04 May 2007
* Movistar, Santander Río launch mobile banking service - 04 May 2007
* Royal Bank of Scotland to issue Xiring smart card readers - 02 May 2007
* One-time password generator squeezed onto bank card - 01 May 2007
* Alliance & Leicester launches Premier 21 Account - 28 April 2007
* BoA and WaMu launch 2 interesting products - 26 April 2007

MARKETING
* Citibank pushes online banking - 04 May 2007
* The Bank of the Future | some thoughts on the world of cross-channel sales and marketing - 02 May 2007
* First direct plans computer shutdown to cut emissions and save energy costs - 24 April 2007

MOBILE BANKING
* Salem Five Introduces Wireless Mobile Banking Service - 04 May 2007
* A Brief Introduction to Near Field Communications (NFC) and Mobile Payments - 04 May 2007
* Nokia and Mastercard team up on mobile payments - 03 May 2007
* Banks Go Mobile - 01 May 2007
* Washington DC-based Cardinal Bank Launches WAP Mobile Banking Site - 01 May 2007
* The (Re)Birth of Mobile Banking - 01 May 2007
* What Will Drive Consumers to the Mobile Channel for Banking? - 30 April 2007
* Followup Friday: More on the Bank of America & Verizon Online Billing Co-promotion - 27 April 2007
* Morse to spin-off mobile banking unit Monitise - 24 April 2007

NEWS
* Enrollment Service brings scale to online banking growth - 04 May 2007
* Finally, Someone Explores the Downside of Going Paperless - 04 May 2007

PODCASTS
* Links from ABA's Webinar: Extreme Website Makeovers - 01 May 2007
* ANZ Bank Posts Podcasts in Snazzy Microsite - 30 April 2007
* Wells Fargo introduces Webcast series for small businesses - 26 April 2007

REPORTS
* Jupiter and Compete Reach Opposite Conclusions on Current U.S. Demand for Mobile Banking - 02 May 2007
* The bank in your pocket - 30 April 2007
* CFSI Releases New Research on Mobile Banking and the Underbanked - 30 April 2007
* UK banks failing online account applicants - research report - 24 April 2007
* By Jupiter! Consumers Don't Find Mobile Banking All that Intriguing - 24 April 2007
* JupiterResearch Finds Limited Consumer Interest in Mobile Banking - 23 April 2007

SOCIAL LENDING
* Social lending gains net interest - 04 May 2007
* Zopa claims Windows Live first to make it easier to invite new members - 02 May 2007
* Paaleads.com adds unsecured loan leads from Zopa - 01 May 2007
* Zopa - Money Making Potential? - 26 April 2007

SOCIAL NETWORKING
* The power of social networks and banking is only now becoming clear - 01 May 2007
* Launch Day at Our Virtual Holland! (ING Bank) - 30 April 2007
* Schwab Does Social Networking, Sponsors Gather.com - 25 April 2007

SECOND LIFE
* Europeans most active in Second Life - 05 May 2007

VENDORS
* RC Olmstead to market IPay EBPP technology to credit unions - 04 May 2007
* First South CU licenses Open Solutions e-statement software - 03 May 2007
* Commerce Bank to deploy Deluxe anti-fraud and CRM tools - 03 May 2007
* Xiring gains Apacs certification for online banking authentication tool - 25 April 2007
* BOK Financial signs for Corillian's online banking system - 24 April 2007
* BOK Financial Selects Corillian for Next-Generation Online Banking Services - 24 April 2007

VIDEOS
* You Tube, BoA, EY and other corporate faux pas - 30 April 2007
* UK financial fraud rising - CIFAS - 24 April 2007

WEB 2.0
* Web 2.0 Threats and Risks for Financial Services - 30 April 2007

Visible Banking News #3

On regular basis (ideally weekly), I will post a list of key news on online banking & web 2.0.
As usual, please do not hesitate to get back to me with you remarks, or with any article I missed!

NEWS - 16 April to 22 April 2007

Events
* Net.Finance 2007
* Online Banking and Marketing Statistics from Net.Finance - 20-Apr-2007

Fraud
* Nationwide fights phishers with MarkMonitor - 18-Apr-2007
* Barclays to roll out smart card readers to online banking customers - 18-Apr-2007
* Two-thirds tell you their password for a bar of chocolate - 18-Apr-2007

Launches
* Aviva rolls out signature-free online underwriting platform in Australia - 17-Apr-2007

Marketing
* Bank of America's "Paid Placement" at Verizon Wireless Bill Payment - 21-Apr-2007
 
Mobile Banking
* mFoundry Launches Spotlight Mobile Financial Platform - 17-Apr-2007
* Person-To-Person Payment Goes Mobile - 19-Apr-2007
* BancorpSouth goes cellular - 20-Apr-2007
 
Social Lending
* Zopa Provides Update on U.S. Launch Plans - 19-Apr-2007

Surveys
* Online bill payment key to customer satisfaction - 17-Apr-2007
* Online Banking Matures - 20-Apr-2007
* Multiple Channels Trip Up Banks - 20-Apr-2007

Vendors
* Online Resources trials same-day online bill pay - 17-Apr-2007
* Norwich Union appoints FundWorks for Web site expansion - 17-Apr-2007
* Bank of the West selects Systemware e-statement tool - 18-Apr-2007
* Online Banking Dictates Customer Satisfaction - 18-Apr-2007
* Whitney Enhances Online Banking E-Archive Features - 20-Apr-2007

Web 2.0
* Web 2.0 to usher in business revolution - EIU - 17-Apr-2007