Remember, or try to imagine, how we communicated only 15 years ago: regular phones (fixed-line), fax, telex... and no email.
Cellphones and Internet have dramatically increased our productivity at work, and changed our day-to-day lives. Nowadays, you can contact anyone at anytime. And most of the time, you expect people to be reachable, or to get back to you straight away.
UK - Study to better understand the world of cyberspace etiquette
I have recently read an interesting article about a study recently commissioned in the UK. Please find below some "morceaux choisis".
* "Nearly a half of office workers consider it rude not to receive a reply to an e-mail within a morning"
* "5% thinks it is impolite not to get one within 5mn of sending a message"
* "2 in 5 mobile users expect a response to a text message within an hour before taking offence"
* "Nearly 25% expect a response in 5mn"
Impressive, isn't it?
Do you have a blackberry? It is a fantastic device if like me you are traveling a lot and you are managing people: clients are obviously very pleased to easily get hold of you. But now that you follow up emails on the go, wait a minute and think about your colleagues and your expectations... ;)