• “Sold” Business Objects: regular users increased from 5 to over 50 people and reduced their average treatment time to 50%
• Initiated & designed an application to enhance the communication in the team (150 people)
• Interviewed users (from Operators to Heads of departments) & identified their needs
• Designed Business Objects training for more than 70 users
Main achievements: increase the usage of Business Objects by more than 50% and initiated and implemented an application which facilitates the communication in the division (more than 150 people) and it is still used in 2005.
Key words: Back Office, Project Management, Relationship Manager between the users and the IT, Selling, Business Objects, Reporting, Training, Specification, Interviews
Contacts: Heads of desk, Heads of division, back office operators, IT